Average Reviews:
(More customer reviews)I really have no complaints about the print quality or the setup of the wireless function, which is a great convenience in a home network. The reason this printer is going to the recycler is the cost of operation due to HP's decision to gouge consumers on replacement ink cartidges.
If you look up the unit price on replacement cartridges, it does not sound unreasonable: roughly thirty USD for the black cartridge and twenty USD each for the three color cartridges. However, what you need to be aware of is that the printer decides when the cartridges need to be replaced and WILL NOT FUNCTION until you comply.
This is a change from a few years ago, when you would receive a low ink warning but could still print until the cartridge actually emptied. This disabling of all print functions may be becoming a standard industry practice but, in my experience, is particularly egregious with this HP printer.
It is no coincidence that all four cartridges are flagged as needing replacement at roughly the same time. Even if you have been printing only black and white draft copies in the interval since replacement, the color cartridges will be flagged as empty after a few months.
As this happens, at the least, twice a year, you will be spending close to two hundred dollars a year to maintain even minimum function.
After literally a mere few months, using the "high-capacity" XL cartridges and extremely rare use (I rarely print more than a dozen pages per month), this printer is once again disabled due to an entirely fictitious low-ink warning. This function is clearly not triggered by actual use, the number of pages printed or the volume of ink remaining. It is based entirely on an algortithm combining some arbitrary time since cartridge installation and HP's greed.
Again: The resident software decides when you will replace the ink cartridges (of which there are four) and it will not print so much as a single page until you do.
If you print enough pages in both black and white and color, and exhaust the cartridges in a short period of time, you may consider this printer a good value.
Read many of the four and five star reviews carefully: "I've had this printer one month and I love it", "I've had it for one day...", etc. I'm happy for them, but I have owned this printer for fifteen months and am replacing it.
This will be my last HP printer.
UPDATE: I have received (11/18/2010) notice of a settlement offer in response to three lawsuits filed against HP alleging fraudulent practices related to the issues noted above. Quote: "HP denies all these claims" but will offer coupons redeemable at the HP online store (only) as compensation. One can therefore assume they intend to continue these practices. HP is offering an insulting maximum six dollar credit for qualifying printers. For more information: hpinkjetprintersettlement dot com
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