Average Reviews:
(More customer reviews)Ordered 2 of these LD ink cartridges when a different off-label brand failed to be recognized by my printer. The first LD cartridge also failed to be recognized by the printer. I tried online searching for how to fix this, tried resetting the printer and restoring default setups, and finally in frustration got the customer service number from LD and thought I would see what happens, having very low expectations for a generic injet company. Quite to my surprise I was quickly connected with someone in California who worked with me through a couple procedural things, had me try the 2nd cartridge, still to no avail. She had my order history (even though I had ordered through Amazon) and said she would mail out 2 new cartridges from a different lot and a return envelope for the 2 cartridges I had first tried out. Those arrived in 2 days and it worked, but I had to go through the process of resetting the printer again. I was very surprised at the good customer service for a discount device.
One may argue that the first 2 devices should have worked and I shouldn't have had to call them in the first place. Since the problem first appeared with a different discount cartridge I am willing to give LD the benefit of the doubt, but still give them 4 stars instead of 5. The software in inkjet printers can be very frustrating for how it deals with the cartridges, in hp's effort to keep you buying their brand of cartridge.
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