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(More customer reviews)I have a (now-discontinued) Lexmark C532dn color laser printer. "D" stands for duplex (prints on both sides), "N" for networking. The C532 series got so-so reviews, and consumables are extremely expensive, we own it and I am loathe to toss a huge chunk of working machinery. I should have listened to my own instincts.
Despite the claimed number of impressions, these printers use up toner at an amazing rate -- expect half the number of impressions claimed. I vowed to replace the original starter cartridges with 'hi-yield' cartridges to try and eke out some savings. The printer requires cyan, yellow, magenta and black cartridges. I replaced the cyan, yellow and magenta cartridges at (what I think of as) colossal cost. Then it came time to replace the black. Got an error code "cartridge not supported". After the usual annoying search on the Lexmark web site, I located a tech reference (SO3600) that provided several steps (including firmware upgrades) as suggested steps. Needless to say, my printer fell into the "contact customer service" category.
Customer service referred to its notes and informed me that the C532dn does not support the hi-yield black cartridge (although it supports hi-yield cartridges for the other colors), that there was no fix, and I would have to return the opened cartridge to my distributer (and good luck with that...).
This is Dilbertism to the max. There is absolutely no technical reason that the 532dn cannot support the black hi-yield cartridge when it fully supports other hi-yields. The more likely explanation is that the firmware printer routines that are intended to enforce cartridge 'no-refill' and gray market, etc. policies were simply not correctly programmed and someone forgot to add the black hi-yield cartridge in the table of authorized cartridges. The stupid business model -- 'cheap printer - insanely expensive toner' -- is basically anticonsumer. My advice: find a manufacturer that cares and stick with them.
Lexmark is now on my list of banned suppliers.
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