Average Reviews:
(More customer reviews)We purchased this printer largely to print color images on envelopes, as well as for printing full size color brochures. We also needed a networked printer for our office's multiple systems in 3 rooms. So far, this printer has let us down on both counts.
The print speed, quality and reliability has been sub-par. And the software required to run the printers has eaten up over 40 hours of IT time - the software causes the print spooler to crash on Windows XP and you must restart your system (or manually restart the print spooler on each system) to get this to print. For each print job. So much for the "speed" advantages of laser printers.
In terms of print speed, it prints single page documents very quickly, but there is a gap of 10-60 seconds between each page. Printing 10 Standard A4-size envelopes takes over 3 minutes to start up, then 20-40 seconds between each envelope. So printing 10 envelopes often takes close to 10 minutes. On larger documents, the delay is much longer.
Print quality is fair, at best. The printer gets documents so warm that our envelopes were sealing themselves as they ran through the printer. Legal and Letter size pages get wrinkled as they come out of the printer. Our supplier told us to get an additional paper tray to cure this problem. I see no difference.
It is sad to see HP Support just drop the ball on this printer.
The HP Support Forums are filled with people begging for a solution to the network printing problems.
I must say that the lone Windows Vista system on our network does not have the print spooler problems that we have on our XP machines.
I would be thrilled if a HP rep read this review and responded. Over 6 months of phone calls & emails have not gotten us anywhere.
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