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(More customer reviews)I bought a set of three compatibles #82 HP Magenta inks for my HP DesignJet 800PS along with a set of three for the additional three colours. All inks were fine except for the Magenta. These inks are designed for single usage only and as a way to ensure single usage the chip at the base of the ink cartridge is programed not to allow a switching of the packaged ink inside the cartridge - which means that once the printer/plotter reads the ink as exceptionally low, empty, or faulty you can't swap cartridges with another ink or have refills.
I have cycled through five (5) #82 Magenta inks that originally are recognized by the plotter, (two of which were genuine HP inks) but once it's turned off, reads the ink as faulty, and as a result displays an "X" to indicate such. I have swapped with another plotter the ISS (Ink Supply Station), IST (Ink Supply Tubes), Formatter, reset the EEROM all in an effort to ensure that the fault is nothing to do with the plotter and sure enough all utilities tests stated that those items were "OK".
After going to various websites and speaking with technicians as well as going through my service manual, I confirmed my initial suspicion that the ink cartridges are faulty. Even HP's own website acknowledges that the flashing "X" indicates that an ink cartridge is missing or the printer has determined the there is a problem with the cartridge, ([...]). Interestingly, there doesn't seem to be much said about this particular issue.
The inks referred to all have an expiration date of 2013/04/16 and another code that I'm not too sure what it refers to that reads Y 3 DOA 16. As an alternative I inserted another #82 HP Magenta ink with an expiration date of 2003/07/23 with another code below it that reads S 2 B 1120 and it worked perfectly until it ran low, at which point an "!" mark was displayed.
The suppliers have all agreed to replace the inks but I'm not certain that will solve the issue as one supplier has already done a replacement ending in the same results. It appears that this new batch of ink cartridges needs to be recalled and new chips installed. My only recommendation at this point is to try getting an older #82 Magenta ink if you can. Of course, the down side to that is that these inks have expiration dates so even if they're still halfway full the possibility exists that you might run into some issues once the expiration date approaches or is passed.
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