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(More customer reviews)I paid extra and purchased a new Brother brand toner because I wanted to be sure I had no problems. In spite of that, the Cyan cartridge leaked in the machine. I called Brother support: I was instructed to perform several procedures (most of which I had already done) to confirm the printer was okay. After weeks of back and forth, I was told that the toner and the printer were out of warranty. I was welcome to pay the authorized service shop to inspect and clean my printer, and was advise that I was stuck with the leaking toner. Very frustrating. . . . Fast forward to the end: with the assistance of Amazon's customer support, we were able to get the toner replaced. The replacement cartridge (and three passes at cleaning my printer) solved the problem.
Lessons learned:
1. purchase your toner cartridges just before you install them - don't let them sit on the shelf long enough to risk going over the 90 day warranty
2. I can't rely on Brother customer / technical support for urgent resolution or problem ownership. Local support is only through authorized service shops. If you aren't willing to deal with that, then consider a service contract.
3. Amazon's customer support is outstanding. Consider engaging them if your seller, vendor, or manufacturer fails you on a product you bought through Amazon. Be sure to document all of your interactions.
I will probably still purchase Brother toner (from Amazon), but will not assume they are perfect. I will be sure to install them within 30 days of receipt. My page volume is low enough that paying a little extra for a new cartridge is not a big deal.
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