Average Reviews:
(More customer reviews)Reference Order number T071594301013 from SuperMediaStore. HP Compatible Q2612A Toner cartridge - ST-C2612A.
Summary:
This was my first purchase from [...] through Amazon.com. Amazon.com and [...] provided my replacement cartridge at a reasonable price. I had to return the original item. It may have been damaged in shipping. The staff at [...] was easy to contact and work with for a replacement part. I received my replacement part in a couple days and it worked very well.
More details:
I received the first ST-C2612A HP compatible Q2612A toner cartridge on December 2, 2008. When I installed the cartridge today, it made a light rumbling noise, like a bearing or something that supported the roller was damaged. When I tried to print, a print error kept occurring indicating the printer would not print.
I removed the replacement cartridge from SuperMediaStore, restarted my system with the old toner cartridge and it printed. I tried the replacement cartridge from SuperMediaStore a second time, the rumble noise continued and the printer triggered a print error again and would not print. I removed the SuperMediaStore and installed my old toner cartridge and the print was fine.
I repackaged the faulty SuperMediaStore toner cartridge in its original package. I requested that SuperMediaStore send me a shipping label to return the faulty cartridge. I received the shipping label electronically that day. I shipped the faulty toner cartridge back to SuperMediaStore the next day .
I received the second toner cartridge a few days later. Installed the cartridge without any problems. The cartridge worked fine and prints well. SuperMediaStore provided excellent extra support in a courteous, timely manner to get a good cartridge replacement in the printer quickly.
Thank you. Bernard Merkle
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