Average Reviews:
(More customer reviews)This is the second Konica-Minolta Magicolor color laser I have purchased. The first was a 2430DL which I purchased for my office. Basically the printers are the same except that the 2400W does not have ethernet connectivity, or an LED read-out (the printer messages from the 2400W pop up in a window on your computer screen), and the 2400W costs about $100 less.
Printing quality is the same on both units. Warm up time is quick, pages come out fast, and quality is good. Text quality is excellent. We also have a $10,000 color laser at work and the Konica units print text just as well and graphics almost as well.
Obviously I liked these printers enough to buy a second one, however I only give the product 4 stars because neither my 2430DL or the 2400W worked right out of the box and the accompanying "documentation" (if you can call it that) is a total joke.
Installation of my 2400W conked out with a message saying, and I quote: "Put Cyan toner". Huh? I opened up the unit and the magenta toner was on top. The rotate toner cartridge button refused to work and, as I said before, the manual is useless. I had to call tech support. Eventually we discovered that the magenta and cyan toner cartridges were switched. When switched back the unit performed perfectly.
Installation of my 2430DL appeared to work but the prints initially were faded and the toner rubbed off. Another call to tech support revealed that two clips that are supposed to hold the paper tightly against the fuser were not down all the way. When these were seated properly the unit functioned perfectly.
The installation instructions contain one page of sketches that look like they were made by a grade-schooler. Worthless. The thick "manual" consists of only one-quarter of one page of generic information which is repeated a bazillion times in a bazillion different languages, 4 per page. Curious, but utterly worthless.
On the plus side, Konica's tech support is excellent. The calls are toll-free, I only had to wait on hold a few minutes each time, and I got to speak to native English speakers who were very knowledgeable, polite, and helpful.
Here are a couple of other tidbits which may be of interest. The 2400W only connects via a USB cable, which is NOT included. Also, the printer uses 4 toner cartridges: black, cyan, magenta, and blue. The combined cost of theses cartridges is almost as much as the printer sells for at discount office stores. And... the toner cartridges which come with the printer are "starter" cartridges which are only one-third full, so get ready to spend some $$$ on replacement cartridges.
Power consumption on this unit is high compared to my previous home laser (an HP Laserjet 6L). When the Konica unit is switched on my room lights flicker constantly, even when not printing. So I turn the thing off after every use. Normally you can leave it on all the time and it will go into power saver mode by itself after about 20-30 minutes (by the way, you will have to get used to the loud clunk it makes when going to sleep - initially it will scare you because 20 minutes after making a print you have forgotten all about the printer, and, as I say it is a LOUD clunk!)
Both the 2430DL and the 2400W have a paper tray with a complete enclosure, which is very nice for keeping the paper clean and out of the way.
Duplexing is manual. You have to print one side then put the sheet(s) back into the printer upside down for the second side.
So, in summary: some installation headaches, great tech support, worthless documentation, but very nice printing, especially for the money.
Click Here to see more reviews about: Konica Minolta Magicolor 2400W Color Laser Printer (5250220-100)
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