Average Reviews:
(More customer reviews)You should consider other choices before buying this printer. It has been troublesome for me.
After about five months of light use, the message "Cover open" would appear on the computer monitor screen, accompanied by flashing lights on the printer. The printer would not print when this occurred until I lifted the top cover and closed it again. The message would appear fairly often, sometimes every two or three minutes. Other times it would go a day or two without the problem occurring. I eventually called HP support and spent about an hour on the phone two separate times to try to solve the problem. Most of the time I was on hold. Both times I had to wait about twenty minutes to acually talk to a technician. I use the word "technician" loosly - the technician spent most of his or her time reading scripts about what I should try next.
When the replacement (refurbished) printer arrived, it was a bare-bones replacement - it did not come with a printhead, cartridges, or a back access cover. I had to transfer those from the old printer. When I did that, and tried the new printer, I got the same message, "cover open." But I now had a clue, and after a little fiddling around, I discovered that if I pressed inward on the back access cover, the light went out, so I studied the back cover, did a little bending on a fairly fragile-looking contact spring, and, lo and behold, the flashing lights and error message went off and stayed off. I kept my old printer, which also worked with the modified back cover, and sent the refurbished replacement back to HP. So far I have had no more trouble with the printer. I don't know why the error message doesn't tell you what cover is open or why the technicians didn't pursue that avenue in asking me to try various things?????
So here's my summary review of the printer:
PROS
Does a good job printing. It's better than the four-old wide-format Canon that it replaced, but printers in general have gotten much better in four years.
It doesn't mis-feed very often, but when it does, un-jamming is a real hastle.
CONS
HP techical support is very poor in my opinion. I tried on-line FAQ's and the HP forum before using the phone.
Ink cartridges are very expensive. A complete set of HP high-capacity repacement cartridges costs about $115.
It shakes the table when printing.
You might want to look at other choices although the price of the HP seems to be the lowest for printers of this type.
Click Here to see more reviews about: HP Officejet Pro K8600 - Printer - color - ink-jet - A3 - 1200 dpi x 1200 dpi - up to 35 ppm (mono) / up to 35 ppm (color) - capacity: 250 sheets - USB
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