Average Reviews:
(More customer reviews)I bought the Lexmark E260d as what looked like the best overall value to replace an HP Laserjet 1200 that failed after years of service. Printing regular bond from the paper tray worked perfectly. I misunderstood the owner manual's instructions on "open manual feeder door" so could not print envelopes or labels. The email tech assistance wasn't very helpful with this problem. After several email evolutions, I called 1-800-Lexmark, expecting the usual delays and marginal responsiveness that we have learned to associate with free tech assistance. Not so with Lexmark! After hardly any recorded phone tree queries, I was speaking with a human in less than 2 minutes. He was attentive and correctly determined I'd loaded all the printer driver and other software correctly, so transferred me to the hardware dept. There another efficient, attentive techie took a minute to set up another E260d in front of him, so we would each see and do exactly the same thing. Big dummy me, had been opening the entire front panel instead of the actual "feeder door" which is the middle section on Amazon.com's photo of the printer. I wish the manual had been clearer on exactly what was the feeder door (like a photo of the opened door), but the outstanding tech support made up for it and then some. I am a Lexmark fan now and will buy other of their products.
After my 20 years of suffering through mediocre tech support from various companies, Lexmark really shines in their helpfullness and cooperation. No giving me the third degree, no wanting all kinds of detail to prove when and where I purchased the printer. No hassles whatsoever! Lexmark simply took a real interest in my problem, then solved it logically and directly.
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