Average Reviews:
(More customer reviews)Just a comment on the paper jam light when using manual feed. If you press the red 'X' button when the jam light appears it clears the light and you can then print the next whatever. Lexmark's commercial grade lasers function the same way in that each page/envelope has to be cleared when using manual feed. It isn't a defect..its just the way the manual feed works.
I was an unfortunate owner of the infamous HP P2015dn and went through two formatter boards before giving up on it and moving on to the E260dn.
I haven't had the printer long enough to comment on its longevity but I can say this is a superior printer to the HP (all HP problems aside). Faster to first print, faster printing sheet for sheet, much better duplexing and better software in general. Print quality is about the same. Both are quiet although the Lexmark is quicker to shut down its processing. The HP did have a better envelope/manual feed.
Now, for an embarrassing acknowledgment but also a statement on Lexmark service. It had been so long since I performed a firmware upgrade I forgot the printer must be connected through a USB cable (not network) in order to flash. So, trying to update through a network connection thoroughly messed things up. I contacted Lexmark customer service and was very impressed. Connected with tech support in about a minute. After trying different processes to see if the firmware could be salvaged they stated the printer would need to be exchanged for a new one. They willingly shipped the new printer to my place of work so I could sign for it and it arrived the following AM as promised. Lexmark's warranty on this printer is one year, next-day exchange.
Thus far, this is a printer I would highly recommend for home or small business use based on my experience. Understand the 'paper jam' light is a function of manual feed and not a defect per se.
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