Average Reviews:
(More customer reviews)I only gave this 3 stars because the listing description is very misleading. I assumed since the product description and the listing heading say that there is an estimated page count with the purchase of this "laser toner drum." A Laser Toner Drum indicates that there is toner included with the product. Unfortunately, this is only a toner drum cartridge. Brother laser printers mostly come with a 2-part system - a toner cartridge that processes the toner transfer to the paper, and the drum of powdered toner itself. This listing and description had me thinking (and rightly so) that I'd be getting a whole solution, not just one part. So I purchased it and was shocked and annoyed that there was no toner with my Laser Toner Drum purchase.
Here is where Greattoners (the seller) won me as a return customer: They responded to my email in under 24 hours, apologized profusely for the misleading listing and immediately sent me a toner drum free of charge. I rarely encounter a third party reseller who doesn't first try to lay the blame at the purchaser's feet and was more shocked at the incredible customer service and overall understanding than I was from the misleading product listing. Under any other circumstances I would have given this one star (or less if possible) but the Cartridge was in excellent shape and the toner I later received from them is also perfect saving me a TON of money over a Brother-branded refill. Because of the outstanding service, response, and perfect product, I can give it 3 stars without hesitation. If the listing had matched the product, it would have been 5 easily.
PLEASE READ CAREFULLY AND CONTACT ANY SELLER BEFORE BUYING! According to Greattoners, this is a common error with many similar listings and it is due to Amazon's listing policies and categorization. If you own a Brother laser machine or another similar machine that uses a multiple piece toner mechanism, check before purchasing. It is worth the money you save, but it's also worth taking the time to make sure that the listing matches what will actually show up at your door. Kudos to Greattoners for an excellent product and a commitment to customer satisfaction and problem resolution.
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